Welcome To A Pane In The Glass

0
Customers and counting

Customer Satisfaction

5/5
Our mission

Here at A Pane In The Glass, we are bringing back the traditional window cleaning methods into the heart of Telford & Wrekin and surrounding areas. Our mission? Provide every customer with “windows so clean you’ll forget they’re there!”.

Why Us?

Night Before Confirmation

With our night before confirmation service, you can trust that we will always keep you up to date with appointments.

Guarantee

All our work is 100% guaranteed.

Competitive Prices

With our transparent and competitive prices, it is clear to see why we was rated three best rated business of 2019.

About Us

A Pane In the Glass was established in 2016. In the past 3 years we have grown substantially and currently have over 500 customers in the Telford & Wrekin area. we are proud to announce we was rated three best rated business of 2019 which is a testament to the service we provide to our customers.

Our core values are:

– We will be reliable.

– We will work with honesty & integrity.

– Be exceptional in everything we do.

 

Our Philosophy is simple we aim to clean your windows “so clean you’ll forget they’re there”. 

Our Guidelines

A Pane in the Glass Friendly Guidelines:

By using or booking our services you have agreed to our Guidelines of trading, although A Pane In The Glass always try to be fair to clients, we have set these simple guidelines below to protect us as a business, we ask you to read and respect them whilst using our services.

1: All Our work is offered with a 100% guarantee, but if you are not happy with the quality of the clean please contact us within 24 hours and we will return to clean the affected window without charge. Please note complaints received after the 24hr will not be re cleaned. Before calling please make sure that the window is not dirty on the inside.

2: Our night before text service IS NOT provided as a point to cancel service, as we have only limited spaces on our round per day, we CANNOT accept cancellation the night before, or on the day of your clean as this can have a costly effect on our business.(Unless you have a valid reason why)

We do not offer a jump on jump off service (IE: not this time or see you in the spring).

3: Please keep pets inside on the day of the clean if possible and please clean up after your dog. We may be unable to clean all your windows if there is excessive dog mess in your garden; however the regular cleaning price will still be charged.

4: Should we be unable to access any part of your property/premises due to locked gates etc…, The FULL clean price will still be charged. To avoid this, please ensure back gates are unlocked and safe access is available. 

5: A Pane In The Glass will attempt to clean your windows in most weather conditions to continue a regular service to our clients, In the event of heavy rain, we will clean your windows at the next time slot we have available. We do not work in very strong Winds or electrical storms as this would be very unsafe for us therefore weather conditions are not an acceptable reason for postponing our services. We will clean your homes / premises in all conditions without affecting quality.

6: Payment is to be made within the same week of your property being cleaned (failure to do so without prior agreement will cause A pane in the glass to remove you from rounds).

7: A Pane In The Glass will not be held responsible for any damage made prior to cleaning of glass, and we will inform you where possible of such damage prior to cleaning.

We don’t not accept liability for damage caused by decorative or structural defects or conditions at your property / premises, such as but not limited to, ill-fitting windows, doors, fascias, guttering, window conservatory trims, unsecured windows and doors, leaking seals, rotting frames, flaking paint. We accept no liability for decorative bars coming loose or falling from the exterior of the glass, if these bars are correctly installed our equipment will not damage them in any way.

A Pane In The Glass will apply these guidelines in a fair minded and reasonable manner.

Our testimonials

Our average rating is 5 stars

Below are just some of the excellent reviews our customers have posted. If you wish to take a look at more please click on the button below to find out more or if you wish to post a review then please click the post a review button.

Wow

Wow. Just had my windows cleaned and they look fantastic! So impressed and they are the best they have ever looked. A professional and friendly service I would highly recommend. Every detail mattered to John including showing us a part of the house that needed attention. Thank you John!

RebeccaP-158

Top job!

1st visit from John, arranged and attended within a week of meeting him recommended by neighbours! Very friendly and professional. Great job with attention to detail. Great to finally find a top traditional window cleaner rather than using a hose plugged into a pole! Will be seeing you again soon!

BenO-52

one happy customer

excellent job John .
From beginning to end . So refreshing to have a traditional window cleaner. Will be happy to reccommend to all friends and family.
JoyF-1